Education

  • Joliet Junior College - Aug. 2004 - Dec. 2005
  • Illinois State University - Jan. 2006 - May 2010
  • B.S. major in Arts Technology, and minor in
    Industrial Computer Systems.

Employment

  • Peters & Associates Sept. 2010 - Present

  • Consultant - Work with small to medium sized business clients to define requirements and recommend solutions, oversee technical implementation and execution of strategic plans, set up system security management, and provides support for ongoing and recurring IT security of systems.

  • Illinois State University Student Government Nov. 2007 - May 2009

  • Secretary of Information Technology - Duties involved maintaining a web site through use of Adobe Dreamweaver, Contribute, Lightroom, Photoshop, and Illustrator, software/hardware repairs to university workstations, active directory management of 30+ accounts, server storage organization, setting up turning point RF response presentations, and serving on the University Technology Council.

  • Geek Squad Aug. 2004 - Jan. 2008

  • Technician - Repair, diagnostics, and upgrading of computers. Performed repairs such as virus/spyware removals, OS repairs, OS/software installations, and hardware repairs/installation. Also performed these services on printer/networking/consumer electronic devices.  Typically put in a supervisory position due to seniority, experience, and verbal communication skills.

  • Professional Freelance Work Aug. 2004 - Present

  • I perform in-home services such as computer diagnostic, repair, setup, and workshops. I also create websites primarily using HTML and CSS with Dreamweaver and Photoshop, and film and edit video projects using Final Cut Studio and After Effects.

Experience

  • 5+ years in a call center/help desk/office environment.
  • 7+ years experience working with PC, Mac, and LAN.
  • Trained in project management, specifically the Agile method.

Key Computer Skills

Certifications 

	     Apple Certified Support Professional (ACSP) 10.6
		     Mac OS X Support Essentials 10.6 (9L0-403)

	     Apple Certified Technical Coordinator (ACTC) 10.6
		     Mac OS X Server Essentials 10.6 (9L0-510)
			
	     Apple Mobility Technical Competency (MTC)
		     iOS Security, Mobility, and Deployment	
			
	     Microsoft Certified Technology Specialist (MCTS)
		     Windows 7 Configuration (70-680)
				
	     CompTIA Network+ (N10-004)

Operating Systems

Microsoft Windows (2000, XP, Vista, 7, 8, Server 2003, Server 2008 r2), Apple Macintosh (OS X), & mobile devices (iPhone, Blackberry, Android, Windows Mobile).

Art Portfolio